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 What some of our customers say about our dealership.
Submit your own testimonial on the
Customer Survey page.
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"my wife and I had a great experience at thunder creek the staff was great the finance manager was very understanding and helpful. thanks again guys"
By: scott from dayton,TX posted on 2008-06-08
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"You guys did it again! My first experience in purchasing my 2007 XL1200 Custom lead me to upgrading only 4 months later to a '07 Road King Custom. Dan Hood my Sales rep did a fabulous job of "no pressure" selling and making sure the whole family was good with the purchase. My trade was very fair given the fact I had just recently purchased. (I know this as it is for sale on the showroom floor.) Dan and Tony Hales your Finance manager worked with me to make sure the payments were right and even managed to fit a s-bar for when my wife and kids ride. The process was painless and took less than an hour to finalize everything. I walked out riding to Nashville enjoying my new ride. I do want to add that Herchel Layne, though not my Sales rep, has always done an excellent job of sharing information and answering questions I had. Everyone there does a great job, but these three standout as people that represent the best in the Harley experience. I will continue to tell others about Thunder Creek and the great team you have there. Rick "Cookie" Cadena Director of Food and Beverage Chattanooga Marriott"
By: Ricardo from Chattanooga,TN posted on 2008-05-20
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"My wife and I just bought our first HD bikes. That's right...she had to have her own bike. Well, Herchel Layne went far and above trying to help her decide which model she needed. He never pressured her, nor guided her, but instead answered her questions professionally and kept reminding her that this was going to be HER bike, and she needed to get what felt right to HER, not what he or anyone else suggested. After the purchase, when we had a minor mechanical failure (stuff happens) a phone call to the store was rewarded with a trailer and a rescue within 45 minutes. This entire dealership and staff have been WAY better than most businesses we have dealt with in the past. Way to go guys!"
By: Steve from Ooltewah,TN posted on 2008-05-20
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"Just purchased my second bike from thunder creek. you guys are great. HERSHAL LAYNE made my buying experience was very comfortable and I left there very pleased and excited with the deal and the bike I got. I love my new FAT BOB, thanks Hershal and Hal, you guys are awesome. I tell all my friends about your dealership. thanks again. Robby Ringgold"
By: Robby from Ringgold,GA posted on 2008-05-20
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| "My experience was great! My sales person Lee Malone was great. He made my first purchase of a Harley fun. I new what I wanted when I went in and he made sure that it happened. Thanks." |
| By: Zane Chattanooga,TN |
| "Just purchased my 1st Harley, 2007 FLHRC, from Dan Hood and he went out of his way to make my experience a great one. His knowledge and straight forward approach was a great relief from other Harley dealers I tried to deal with. From the sales staff thru parts personnel this was a very positive experience. Will send all my friends there. " |
| By: Brian Dalton,GA |
| "Just wanted to let you guys know you do a fabulous job of taking care of the customer. I am a hotel manager and look for this type of hospitality. Dan Hood is awesome. He has always remembered me by name and my family. He gives great advice and shows continued concern for my riding experience and new purchase. I recently had to take my XL1200C Sportster in for a mistake on my part. The team there were friendly and professional and even made me feel at ease about my mistake. I actually observed another customer having a problem where a part went missing. The service team without hesitation took care of him. Keep it up guys. I will make sure everyone I come into contact knows about Dan and the dealership. Rick Cadena Director of Food & Beverage Chattanooga Marriott at the Convention Center" |
| By: Ricardo Chattanooga,TN |
| "Having just purchased my second bike from you, I am pleased with the level of service I received in all aspects of the transaction. I wasn't able to take delivery of the bike immediately, but when I came in, Kenny immediately took it out front, ready for me to ride off. There is one positive thing that I think you should do now that you were doing when I bought my first bike, and that is giving a t-shirt away. It's not a big deal or a lot of money involved, but I remember then thinking what a great customer relations idea that was. Just a suggestion." |
| By: Rusty Jasper,TN |
| "I have always admired Harley Davidson Motorcycles but have not been impressed with many of the Dealerships that I have visited. A friend and I visited Thunder Creek H-D for the first time, just to look around. The moment I walked in the door, not only was I impressed with the showroom I did not feel pressured by the salespeople. Kenny Ridley was the salesman that sold me my new bike and I love it and enjoyed the buying experience. Today I rode my new Harley on a New Years Day ride with over a hundred bikers from NE Alabama and NW Georgia. My bike was commented on by many and I strongly recommended everyone to come visit Thunder Creek H-D. I will continue to tell everyone I see the great deal and experience I had with you guys and will come back as a customer in the future. Thanks! " |
| By: Ken Piedmont,AL |
| "Called Kenny and got a price on a 07 Road King and an estimate on trade in on my 05 Road King. Rode to your dealership on a Saturday on the 05,left in a couple hours on an 07, lettin er eat in 6th gear back to Bama!! Prices were to the penny what Kenny had quoted me." |
| By: Joseph Woodville,AL |
| "In this area tn, GA, and KY; your store is the best so far." |
| By: Richard Athens,VT |
| "Bryan Hudson was great in helping me find the right bike. This is my first Harley and I didn't know a lot about the different models. Bryan's help was much needed and I have to say he suggested the perfect bike for me. Also, all the ladies were terrific in helping me chose the right riding gear and they took the time to make sure my needs were met. The service department did a fantastic job helping me pick and add accessories to my bike. The bike was ready when they said it would be and in perfect condition. Thanks so much for making my first Harley purchase such a pleasure. " |
| By: Terry "Danny" Cleveland,TN |
| "I just bought my new 2007 Ultra Classic from ____________ H-D. Short of the paperwork taking longer than I thought it should have (a couple of hours total) for a cash sale after calling ahead to let them know I was coming from out of state, the experience was good. A person to help a buyer go over their new bike when the purchase is made would be great too. I would have loved to have had someone that knew how to turn on the CB before I hit the highway home but the only answer given was "read your manual". I did go to your store the following day and you were a wealth of knowledge about the bike and all my questions were answered fully. Lisa in the apparel area was absolutely wonderful and I will certainly consult with her again in the future. Matt in accessories was great as well and the parts guy (can't remember his name) are worth driving back to purchase from. Overall the experience was worth while and I'm thrilled with my new bike....she purrs like a kitchen and will give me years of pleasure." |
| By: Alexx Murphy,NC |
| "I've bought a number of accessory items since I got my 05 Heritage Softail Classic, and have found the Parts Sales crew to be helpful, friendly and courteous each time I've been there. Keep up the good work, blokes (fellows)." |
| By: William South Pittsburg,TN |
| "I had a great experience in my deal with Thunder Creek. Charlie Haney called me and kept me informed when my bike was coming in. I feel I got an excellent price on my bike and I had a lot of extra work done on it before I took delivery of it as well. They installed the SE stage II kit in it for me and i had the Diamond cut jugs installed as well. I love the bike and there workmanship was great." |
| By: Brian Bridgeport,AL |
| "Very pleased with the sales force. Charley Haney was one of the most pleasant and helpful sales persons I have ever dealt with. I have owned Honda's for 27 years, and this was my first Harley. I regret waiting this long before buying this bike. I still own a 2005 Goldwing and must decide every morning which to ride to work. One tough decision. Thanks, Thunder Creek!" |
| By: DOUG CHATTANOOGA,TN |
| "love my bike,a Dyna Super Glide '06 model,love the big motor and six-speed.Charlie Haney was great when working with me to get what i wanted.i haven't had any dealing with the service dept. and i haven't had too replace any parts.i have bought some accessories and Matt was really helpful also.i am really pleased in the way Matt and Charlie helped me and seem to be concerned with my questions.your dealership needs to be very proud of these guy's,,,,,they're doing a hell of a job. Kenny j. Kendrick" |
| By: Kenny Cleveland,TN |
| "My wife and I have been pressured by all of our friend for awhile about getting a bike to ride with them. I new Jason in sales from another friend, anyway we dropped by and once Jason showed us the new Road Glide, after a day of thinking about this new toy I called Jason and told him to write it up. Special thanks to Jason, Matt, Rod and all the personal in the Service Dept. at Thunder Creek for making my wife and I feel comfortable with our new purchase. " |
| By: RON ROSSVILLE,GA |
| "My husband and I were traveling back from visiting our son in Ft. Myers, FL and we had stopped at about a dozen Harley Dealers along the way back. I made mention to one of your Motor clothes Rep that as far as the clothing end of the store, I rate the store a 5 plus. I could not believe all the merchandise to choose from for women and children, it was unbelievable. Very Good Selection!!!! I was disappointed though to hear that you only gave the Hog discount to local members only. We would have spent more money had we been able to get the Hog discount. I found items at your store that I have not been able to find in Indiana. We also visited the Mountain Creek Store and also liked it as well. Sincerely, Denise Vance" |
| By: Denise Indianapolis,IN |
| "This is my first Harley, I had always wanted one. The staff: Jason, Tony, Matt, Howell were the best. The only place to buy a Harley! Thanks, Robert Teague" |
| By: ROBERT MCDONALD,TN |
| "I would like to say that we really enjoyed our visit to your dealership when we stopped by on our awesome vacation ride. I wish we would have been a week later so we could have stuck around for the Trail of Tears ride.We are defiantly coming back next year and plan on a two week trip so we can take it in and spend more time there. We had a good conversation with your parts guys and I got the part I needed to repair my fatty so we could continue our trip safely. And thanks to the guys in parts for taking time out of their schedule to map out the route to the Tale of the Dragon, thats was an awesome ride!!! See ya next year" |
| By: John & Debbie Jo Ocheyedan,IA |
| "Rode in for the HOG rally needing a part for herself's trike and behold, youse guys had that and more. Saturday morning I became number two in line for emergency service on my E Glide and got things tightened up so I could get home. Thanks to all the guys in the Service department who took good care of us all. We will be back." |
| By: David & Elaine Alexandria,VA |
| "Dan, Jason, Matt and Tony did a top rate job getting me in my 2006 Road King. Just wanted to offer my thanks for there job well done!" |
| By: Anonymous Ringgold,GA |
| "Bought my first Harley from Thunder Creek, Charlie Haney was the salesman. When I went into Thunder Creek, I was just browsing. Didn't have intentions to purchased since I was happy with my metric. Charlie approached me while I was looking at the bikes. I told him I was just browsing & didn't need any help at that time (in other words, didn't want to be pressured). He respected that & said if I needed anything at all I would be able to find him at his desk. A week later I went back to Charlie, told him what wanted & rode the bike out of the dealership that same Saturday afternoon. I will be returning again when I decide I want another bike & will defiantly be looking for Charlie Haney. Service Dept. is wonderful & understanding as well. I was to bring the bike in the following Saturday for a 10 a.m. appointment to have the accessories installed. Due to restrictions beyond my control (got stuck out of town) I was 2.5 hours late for the appt. They still took the bike in & Got-R-Done before they left at 4." |
| By: Dan Apison,TN |
| "The staff at Thunder Creek Harley Davidson is first rate. They were fast and courteous. They made my dream of not only owning a Harley, but owning a Dyna Wide Glide FXDWG come true. Thanks y'all I love the bike and would recommend y'all to anyone that I know. " |
| By: Anonymous Kingsland,GA |
| "Like the store set-up. Great place to come in and look around and get what you need for your Harley. Thanks for helping out keep up the good work guys and gals. Randy Trion,Ga" |
| By: Randy Trion,GA |
| "VERY PLEASED , YOU HAD THE TOURING SEAT IN STOCK THAT WE WANTED AND YOU STAFF RATES 10 STARS. WISH YOU WERE LOCATED IN KNOXVILLE. WORTH THE DRIVE. WE WILL SEE YOU AGAIN." |
| By: NADENE Powell,TN |
| "this is a great place to do business " |
| By: johnny Cleveland,TN |
| "AWESOME experience! Been looking for months for the right Heritage Softail and when I went in the other day, was told they had an orange/black one. "Yuck!", I thought. When I saw it, I knew it was to be the latest member of the family. They treated me great and the service department was superb. Couldn't ask for a better experience. I had been to 7 other dealerships, and Thunder Creek has 'em beat.......bar none!" |
| By: John Cleveland,TN |
| "IN MY OPINION, "THUNDER CREEK" IS ONE OF THE FINEST DEALERSHIPS I HAVE EVER VISITED.I HAVE PURCHASED 2 NEW HARLEY'S THERE AS WELL AS COUNTLESS ACCESSORIES, AND CAN IN ALL SINCERITY, SAY THAT EACH AND EVERY VISIT HAS BEEN A PLEASURE FOR ME.I AM TREATED WITH RESPECT AND ANY AND ALL QUESTIONS I MAY ASK ARE ANSWERED WITH A DEGREE OF KNOWLEDGE AND PROFESSIONALISM THAT I APPRECIATE.I FEEL RIGHT AT HOME ANY TIME I VISIT AND HAVE NO RESERVATIONS RECOMMENDING THE DEALERSHIP TO ALL MY FRIENDS." |
| By: BOBBY CHATTANOOGA,TN |
| "Beautiful, well-stocked store. Much better than it used to be. I like your sales." |
| By: Christie Niota,TX |
| "GREAT PLACE TO COME AND SPEND MONEY ON MY HOG. FEELS LIKE HOME HERE, AND THATS HOW IT SHOULD BE. KEEP UP THE GOOD JOB GUYS AND GALS. MATTHEW " |
| By: Matthew Trion,GA |
| "This was my first new Harley Davidson purchase and I had been to several dealerships before coming to Thunder Creek I found the staff very friendly and knowledgeable of their products they made me feel like part of the family,and made my first Harley purchase easy and painless, If you've been looking for that dream of a lifetime Give Thunder Creek a visit and I promise you that you won't be disappointed.Thanks Jason and Matt you guys are the best. " |
| By: Darrell Fairmount,GA |
| "why go anywhere else when we have the best dealer in the region, ps my 3rd Harley, flhtcui" |
| By: Carey ooltewah,UT |
| "The owners of this place must be good to their staff because every one is in a good mood. Keep up the good work it draws a crowd." |
| By: Anonymous Chattanooga,TN |
| "When I give a 5 star rating it's because my experience at Thunder Creek has been outstanding. From parts to service I have found all personnel to be helpful and knowledgeable. Mitch and his staff has always gone out of their way to accommodate me. You have a permanent customer from North Georgia. Fred Cory" |
| By: Fred Mineral Bluff,IL |
| "I feel lucky having such a great dealership in Chattanooga. I've been to several dealerships and know that there is a great sense of customer service going on at Thunder Creek. I have yet to have a bad experience with the service department and enjoy stopping in to see what's on display and especially on the scratch-n-dent table. Tim" |
| By: Tim Ringgold,GA |
| "Thunder Creek ROCKS" |
| By: Brian Waterford,MI |
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DEALER T-SHIRTS!
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